Frequently Asked Questions


How to order personalized publication gifts?

What if I didn't receive the mockup proofs after purchasing the publication mug?

Which part of my paper will be printed on publication mug?

Can I design my own publication mug?

Can I put two publications on one mug?

As this is a gift sent directly to the gift recipient, can you hide the price and include a gift message?

Shipping and Return

How long does it take to ship an order?

How much is the shipping cost?

If I didn't receive my order, or the item I received is defective/damaged, can I get a replacement or a full refund?