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Frequently Asked Questions


How to order personalized publication mug?

Why do we need PDF file for your paper?

What if I didn't receive the mockup proofs after purchasing the publication mug?

Which part of my paper will be printed on publication mug?

Can I design my own publication mug?

Can I put two publications on one mug?

Can I send publication mug as a gift to others?

Shipping and Return

How long does it take to ship an order?

How much is the shipping cost?

If I didn't receive my order, or the item I received is defective/damaged, can I get a replacement or a full refund?