Frequently Asked Questions

It's simple. Choose the product you like, then on the product page, upload the PDF file of your paper. For some publication mugs, you can choose what to be printed on the back side of the mug. You can choose pre-designed message, write your own message, or upload a figure/graph/logo.

After your purchase, we will send you mockup proof within 24 hours. And your order will be processed only after you approve the proof. 

Generally, the top half of your paper's first page will be printed, which usually includes journal name, journal logo, article title, authors, affiliation, and abstract. 

Of course. Please check out See How Your Publication Mug Will Look Like page, just upload your paper, and we will email you the mug mockup with your paper on it within 24 hours. 

Yes, you can. With Create Your Publication Mug product, you can easily design your very own publication mug, and see the result in real-time 3D. 

Yes. Choose Custom Graph Mug, here you can upload your paper and an image of your choice.

For the publication gifts, we will send you mockup proof within 24 hours after your purchase. Once you approve the design, we generally make sure to process and ship your order within 2-3 business days. 

Shipping time depends on the destination you're shipping to. Here are the estimated shipping time. 

Shipping cost depends on a number of factors like the type of the products, where the order is shipped to, and which shipping method you choose.

Once you add products to your cart and enter your address on the Checkout page, you’ll be able to see exactly what the shipping charges are before finalizing your order.

Yes. We can certainly do that. 

Yes. All orders shipping with overnight delivery method for domestic orders (in United States), or express delivery method for international orders will automatically be marked as priority in our system and bumped up in the fulfillment queue.

Certainly. If your package is lost in transit, or the item you received appears defective or broken, please just send us a photo of the defective product, and we'll get a replacement sent out for you, or give you a full refund.