Shipping & Returns
For the publication gifts, we will send you mockup proof within 24 hours after your purchase. Once you approve the design, we generally make sure to process your order within 2-3 business days. Be sure to add processing time to your shipping time estimates.
Due to factors that commonly affect shipments (especially international shipments), such as weather delays, holidays, and customs inspections, we are unable to guarantee shipping times. These are our best estimates.
|Ship To||Estimated Shipping Time|
|United States (domestic)||2-6 days|
|Canada, Mexica, Central America, South America||5-20 days|
|Japan, Korea, China, Asia||5-20 days|
|Australia, New Zealand||10-20 days|
Shipping cost depends on a number of factors like the type of the products, where the order is shipped to, and which shipping method you choose.
Once you add products to your cart and enter your address on the Checkout page, you’ll be able to see exactly what the shipping charges are before finalizing your order.
Returns and Refund
Doing science is already hard enough. That's why we want to eliminate any uncertainties when you make a purchase. We will give you full refund or send you a replacement in any of these situations:
1. Your package is lost in transit.
2. The item you received is defective or broken.
For packages lost in transit, please let us know within 30 days after the estimated delivery date.
If your product is damaged or has any print issues, please submit a claim with a photo showing the damage within 30 days after the product has been received.
Your satisfaction is our top priority. We will do our best to make things right.
Submit a claim at: firstname.lastname@example.org